How to effectively follow up with customers?
Customer follow-up is a long process, and most customers need to follow up constantly. There are many people who are eager to develop customers and always want to find efficient means of developing customers. I don\'t think such an approach exists unless you\'re lucky enough to find a client that\'s easier to develop. Therefore, we should not be in a hurry to do foreign trade. We must have a good attitude and communicate with customers patiently . So how do you find reasons to follow up with customers?
1. To give customers the impression that your company is very professional
When making quotations to customers, you should leave a very professional impression of your company to customers. Reply information should be comprehensive and sincere. Tell customers that they can contact you at any time if they need anything. Such supplier customers will be more willing to cooperate. Customers expect their suppliers to be very professional, with high quality and low price products . If your offer is ambiguous or missing, how can a client feel confident doing business with you. In addition, no matter whether the customer responds or not, as long as the quotation of the product is adjusted, the latest quotation shall be sent to the customer as soon as possible and the reason for the quotation adjustment shall be explained.
2. Use the validity period to create topics
For example, when you send a quotation to the customer, tell him that the quotation is valid for one month, and there will be a new quotation after one month, and then you will send the new quotation to the customer. Or your industry is affected by the market, the price will rise, and the quotation will still be valid until the price rises, so that customers need to contact as soon as possible. This can leave a sincere and good impression on customers. Even if the validity period expires, it does not matter, take the opportunity to send an email to the customer saying that the validity period has expired. If you need to contact again, we will give you a preferential price.
3. Let customers feel your sincerity
You can use all kinds of holiday marketing to send a greeting email to customers during the New Year and holidays, so that customers can feel your sincerity. If there are any popular events can also be sent to the customer\'s email as event marketing. Know how to take advantage of any opportunity to strike up a conversation with customers.
4. Can create tension
If the customer needs the goods urgently and the delivery time is relatively tight, then we can ask the customer when they need the goods and whether it is urgent . The order of the front is likely to affect the customer\'s shipping schedule. Of course, maybe customers don\'t buy it.
5. Ask the customer\'s needs
If you already know the product the customer wants, you can ask the customer if they still need this product. If so, I will quote you a price for reference. You can introduce new products and ask customers if they are interested. Think of ways to ask customers, find a suitable reason to contact them every once in a while, and don’t make customers feel disgusted. I believe that customers need to continue to follow up to achieve cooperation.
